By using our platform and services, you agree to the following terms and conditions. Please read them carefully.
Booking fee & payment
When placing a service request, a non-refundable booking fee will be collected. This fee covers the administrative costs associated with shortlisting potential candidates.
Payment of the booking fee is necessary to initiate the candidate shortlisting process.
Candidate shortlisting
Once the booking fee is paid, we will begin the process of shortlisting potential candidates based on your job description and service location.
The shortlisting process typically takes 7-10 days; however, depending on factors such as candidate availability and job requirements, it may extend up to 15 days.
Confirmation & scheduling
After reviewing the shortlisted candidates, you will be provided with the selected candidates’ profiles for your consideration.
Upon your confirmation of a candidate, we will proceed to confirm the same with the selected candidate and schedule a service start date.
Please note that we do not arrange interview phone calls or video calls with candidates.
Police verification
It is the customer’s responsibility to arrange for a police verification of the selected candidate.
Upon your request, we can assist in arranging police verification, which will be chargeable as an additional service.
Deployments & replacements
Each booking includes a maximum of 5 deployments or replacements of candidates within a 365 days period if deemed necessary by the customer.
Client Responsibility for Property and Belongings
Maid4u provides a platform to connect clients with domestic service personnel, but we do not assume responsibility for any damage, loss, or theft of property that may occur during the provision of services. Clients are advised to take appropriate precautions to protect their property and personal belongings while a service personnel is on their premises. To minimize the risk of damage or loss, we recommend the following:
1. Secure Valuables :Ensure that valuable items such as jewellery, cash, and important documents are securely stored in a safe or locked cabinet. It is advisable to limit the service personnel’s access to areas where valuable items are kept.
Supervise High-Risk Tasks : For tasks that involve handling fragile or expensive items, such as cleaning delicate furniture or electronics, clients should provide clear instructions and supervision. If possible, clients may choose to handle these tasks themselves to reduce the risk of damage.
Inventory and Documentation : Maintain an inventory of valuable items in your home, including photographs and descriptions. This can be helpful in the event of any disputes or claims related to damage or loss.
Refund Policy
Non-Refundable Booking Fee
As stated in Section 2, the booking fee collected at the time of placing a service request is non-refundable under most circumstances. This fee is essential to cover the costs associated with shortlisting candidates and initiating the recruitment process.
Refund in the Form of Credit Note
In cases where a refund is applicable, it will only be issued in the form of a Credit Note, which customers can redeem within an 11-month tenure from the date of issuance. No cash refunds will be provided under any circumstances.
Exceptions to Non-Refundable Policy
While the booking fee is generally non-refundable, there is one exception: If maid4u is unable to provide you with a suitable candidate within 15 working days of receiving your service request, a refund will be issued in the form of a Credit Note valid for 11 months. This exception applies only if the delay is due to reasons within our control and does not apply if the client changes their requirements, cancels the service request, or delays the process by failing to provide necessary information.
Process for Requesting a Credit Note
To request a refund in the form of a Credit Note under the exception outlined above, you must contact our customer service team within 7 days of the 15-day deadline. Your request should include details of the service request, the date of booking, and the reason for the refund request. Once your request is received and verified, the Credit Note will be issued within 10 working days.
No Refund for Service Completion
Once a candidate has been successfully deployed and the service has commenced, the booking fee is considered fully earned and is not subject to a refund or credit under any circumstances. This policy applies even if the client later decides to discontinue the service or request a replacement candidate.
Charge backs and Disputes
If a client initiates a charge back or payment dispute for a non-refundable booking fee, maid4u reserves the right to contest the charge back and provide evidence of the service agreement and non-refundable nature of the fee. Clients are encouraged to contact our customer service team to resolve any issues before initiating a charge back.